A typical installation of PROMPT in a tire store is two workstations and one invoice printer at the sales counter and one workstation and two printers in the office, one for reports and one for checks. Also, there can be a workstation and printer in the shop for work orders if desired.

When a quote or sales order is started for repair or front-end work, the vehicle make, model and color are recorded along with the mileage. Next the problem is recorded and parts required for repair can be entered at this time if known. Kits can be used very effectively as related to certain types of repair services and associated parts required. Also, kits are an efficient way to bundle services for the pricing of special offers.

The quote can be printed and signed by the customer to authorize the work and deposit payment applied if applicable.

The typical approach is the shop takes the printed work order and pulls parts needed to do the job, writing on the work order any parts not already listed thereon. If a workstation is in the shop the entry can be done on line to immediately impact parts stock levels.

When the job is finished the time is manually recorded on the work order and it is taken to the office. The point of sale counter staff retrieves the sales order and edits the changes manually written on the document. When the customer returns the order is settled with payment accepted in cash, check, credit card or gift certificate or a combination thereof, plus open account charges are possible if authorized by the customer terms.

Tire sales are accomplished by using PROMPT sales order processing to search for the size of tire, displaying all brands and the on hand and available stock of each. If the desired tires are not in stock but is on order the expected delivery date is shown along with the associated PO number.

Finally a follow up date can be set to mail a reminder card or letter to the customer, or mailings can simply be done based on last sale date.

Another PROMPT feature used by this industry is advertising source analysis. For example you might run a radio or newspaper advertisement that you identify to the PROMPT System. When the customer tells you they came in because of the advertisement, the appropriate code is selected for the sales order enabling a report of sales generated by advertisement code.

PROMPT also offers a variety of codes associated with a customer account allowing sales analysis by type of customer. Also, PROMPT Sales Order Analysis even allows you to report sales by customer and product. Another way to use this is in reverse meaning you want to know what customers purchased a specific product.

It is important to understand that this PROMPT Business System user also enjoys the other features of the software explained under all other industry segment headings of this web page and on the Products web page.