Located next to a fishing lake, this user has 5 workstations and three printers. They are a wholesale supplier to bait shops and fishing retail outlets. Each year they print a catalogue of items for sale and take orders by phone for the routes they run during the fishing season.

We have several PROMPT users that service route customers and this process is now explained:

A sales order is taken by phone, fax or email from a route customer. The order is processed and a pack list is printed immediately to pull and stage the order for delivery. At this point the order is "held". That means it can be accessed again if the customer calls to add or subtract something prior to delivery. The PROMPT System allows unlimited comment lines on an order and these lines print on the pack list or invoice. In addition PROMPT allows entry of an order note that only displays on the screen and never prints.

When cutoff time arrives the invoices for the route are printed in batch, but the orders are not closed! COD terms are clearly noted on the invoice and upon delivery money can be collected if applicable. The route driver can manually change the invoice, if the customer does not accept something or orders something else from the truck, where this service is offered.

When the driver returns to the office returned stock is accounted for along with modified invoices and COD collections. The invoices that were modified during the route delivery are then retrieved from "hold", modified and closed, or left for batch closing of the entire route. Next, the entire route is batch closed and balanced with the money collected.

All features used by this customer are standard features found in PROMPT. It is important to understand that this PROMPT Business System user enjoys the other features of the software explained under all other industry segment headings of this web page and on the Products web page.